We think you can enjoy excellent privacy. That is why we strive to collect only the personal data we need. When you order a product or service from us, contact us (including on social media), participate in an online survey, or otherwise interact with SAP, we may collect various information, such as your name and surname, contact phone number, email address, physical address or other contact information.

Information about your billing address and payment method, such as bank details, credit, debit or other payment card information; data about purchases of SAP products or services or transactions facilitated by SAP, will only be requested when we need them, never as a starting point for communication.

You are not required to provide us with the data we ask for, but if you do not, in many cases we will not be able to offer you our products or services or respond to your requests. Apple uses personal data to provide the services, process your transactions, to communicate with you, for security and fraud prevention purposes, as well as to comply with the law. We may also use personal data for other purposes with your consent.

SAP collects personal data necessary to provide our services, which may be personal data collected to improve our offerings, for internal purposes such as audits or data analysis, or to resolve issues. To process transactions, SAP must collect data such as your name, purchase and payment information. To respond to communications, contact you about your transactions, market our products and services, provide other important information or request information or feedback.

To comply with applicable law, for example with respect to tax or reporting obligations, or to comply with a legitimate government requirement.

SAP retains personal data only for the period of time necessary to fulfill the purposes for which it was collected, including those described in this Privacy Policy or in accordance with what is established by law.

SAP will never sell your personal data and will only pass it on to third parties with your explicit consent and only in reference to contracted services, for example, to communicate to the workforce your contact number and name as responsible for an event.

At SAP we use “cookies” as an information system, tracking and data analysis. You can decide to block these cookies freely.

If you have questions about this Privacy Policy, you can contact us through the Contact link at the end of this text. You can also send us questions about how to file a privacy-related complaint and we’ll do our best to help. If your complaint indicates that our handling of privacy-related issues should be improved, we will take the necessary steps to include that improvement as soon as possible. In the event that a privacy-related issue has had a negative impact on you or another person, we will take appropriate steps to address this issue with you or the other person.